support general

General Support

How do I link a material with a missing texture?
1. As you may observe, the material is black and it is not associated to any texture nor image.
2. In order to solve this, double click the material and go to texture map. Then browse the textures folder and look for the missing texture file.
3. Next, search the file in the folder "texture" and open the file, When prompted, select no.
That’s it the texture is linked to the material.
General Product Support
I have a question about a product. How can I reach you?
Please email us your questions at, we will be happy to help you out. Please include your order number.
Downloading Questions
Where Do I Download My Purchased Products?
After you can complete the transaction, a download link will be sent to your email address.
I haven’t received the download link yet. What should I do?
If you do not receive your download link after purchase, please email us at with Transaction Details and we will send you the necessary download information.
I’m having trouble downloading. What should I do?
Some of the products are large downloads. Depending on your connection, it may take a while. Try restarting the download if you have problems. We recommend using a download manager for large files.
What is the Download File Format?
It is a rar file that contains the Cinema 4d and After Effects files and folders that contain all the image files and important documents used in the project.
All of our products are compatible with Cinema 4d 10.5, After Effects CS5 and newer versions.
All video tutorials can be opened with any up to date media player (QuickTime Player, Windows Media Player).
Product Support
License Agreement
Can I use your products for commercial work?
Our products were made for production work and can be used in professional projects in a royalty free capacity.
We do not allow using our products as part of stock footage related material for sale or otherwise and neither you can resell or upload them for free sharing in anyway.
After downloading a project you are in agreement with cinema4dtutorial NOT to share it with anyone or resell it.
View our License Agreement
Site FAQs
General FAQs
Where can I submit a tutorial idea?
Post tutorial ideas here.
I need assistance with a product, where should I go?
Check out our Support Page
Contact Support
Contact Customer Support
How do I reach customer support?
Please email us at and include your order number.